Your questions answered
Welcome to The Village! We understand you might have questions about how we support families in Folkestone by matching them with unique, trusting, and experienced nannies. Here, you'll find answers to the most common queries, designed to give you peace of mind and clarity about our services.
At The Village, we pride ourselves on our personal approach and commitment to excellence. As a local business in the heart of Folkestone, we're dedicated to ensuring every family finds their ideal nanny. Explore our FAQs to learn more about our process, our values, and how we can help you.
Frequently asked questions
We take child safety incredibly seriously. Our rigorous process includes comprehensive interviews, thorough background checks, verification of qualifications, and detailed reference checks. We personally vet every nanny to ensure they are experienced, trustworthy, and meet the high standards we expect for your children's care.
What do you do to ensure the nannies you find are safe to work with children?
At the Village, the safety and wellbeing of children is our highest priority, which is why we follow a thorough and professional vetting process for every Nanny we place. Each Nanny undergoes an enhanced DBS check, and identity verification to ensure they are legally permitted and suitable to work with children.
We carefully review their qualifications, childcare training, and employment history, and obtain multiple references from previous childcare roles.
If a family wants to find a nanny through you, what's the first thing they should do, and what happens next?
The first step is to simply send an email to thevillagenanny@hotmail.com. From there, we will arrange a personal consultation with Ciara, our founder. During this meeting, we'll delve deeper into your family's specific needs and preferences to ensure we fully understand what you're looking for in your ideal nanny.
What do you think really makes 'The Village' special or different compared to other ways of finding a nanny?
Our key difference lies in being local and deeply embedded within the Folkestone community. We're not a generic platform; we understand the unique needs of local families and nannies. We offer a personalised, trusting service, carrying out all interviews and checks ourselves, taking the pressure off families by finding their ideal match with care and precision.
Do nannies often ask you specific questions before they join 'The Village' that would be useful for others to know?
Absolutely! Common questions from nannies include inquiries about pay rates, the level of experience required, and necessary qualifications. We ensure transparency on all these points, discussing competitive remuneration, outlining the valued experience and skills, and clarifying any specific certifications that might be beneficial for roles within The Village.
Ready to find your perfect nanny?
We hope these answers have provided clarity and confidence in 'The Village'. Our commitment to safety, personalised matching, and community focus ensures we find the best fit for your family. Join our growing community in Folkestone and let us take the stress out of finding exceptional childcare.